Smile.io

Smile.io

Full-time Product and Visual Design / 2022-2023

Smile.io helps turn first-time customers into forever customers with the world’s most trusted loyalty app.

This role included Visual Design / Design Systems / Product Design / Prototyping / UX Research / Product Planning

Smile.io is a company working to help entrepreneurs and business owners of all kinds build and design a loyalty system that will create repeat customers and boost loyalty. Working for Smile.io has taught me so many things about working with all types of teams and working on products with multiple sides.

  • Smile.io is a loyalty app that has over 100k live programs of different sizes, from small local stores to billion dollar businesses. Smile’s programs have more than 100 million participants around the world. Chances are you are already a member of one of these programs.

    I was sold on the idea of Smile.io before I ever thought about working there.

  • At Smile, I spend about 20% of my time working on visual design projects to help support marketing and product teams with whatever they may need!

    A project I really enjoyed was the alignment of all visual design assets across the company. We broke down all of our channels and decided we needed to create two brand kits that were aligned but also worked in their own way to suit the tone of the audience. From here I built out two new design systems full of illustrations, icons, and templates for everything from YouTube tutorials, to social posts, to blog headers, that teams can use to create their own consistent visual assets - saving time and energy all around!

  • At Smile, I spend about 80% of my time working on product design projects, mainly focusing on the shopper facing side of the application.

    A project I really enjoyed being a part of is the ever evolving Shopper Journey. As a team, we are always thinking about where our product could end up. This project involved planning, research, designing tons of new ideas, prototyping and more.

Take a glimpse into my planning process.

Here’s a look into the way I approach a project at Smile.io. Starting out with four main questions and investigating various types of data.

Prototype recordings of current projects.

Here are some current prototypes built with Figma to match our existing demo store (featured in the Shopify App Store), along with visualizations for the Smile App integrations.

More Projects

Press Pause

The Rudy Project

WAI App

PDR App

marc App

Smile.io

Campus Peer Support

Press Pause • The Rudy Project • WAI App • PDR App • marc App • Smile.io • Campus Peer Support •